Contact Us

Christmas Period Delivery Information

Order on or before the 16th of December to secure a pre-Christmas delivery. Orders placed after the 16th of December will be dispatched however, may not be delivered before Christmas Day, our carriers are delivering throughout the festive period with limited services, dispatch and delivery will resume to normal service as of the 6th of January 2025. *dates supplied for in stock products with standard delivery lead times of 2-5 working days.

I need help with placing my order

Whether it is sizes, options or product suggestions, contact us using our contact form below and one of our advisors will be happy to assist you with placing your order. Alternatively, you can get in touch with us via the below methods:

By Phone: 0330 027 1490 (UK) or 1800 338 844 (Ireland)

Lines are open Monday to Friday 8.30am-5pm GMT.

Email: Sales@BestHeating.ie

Where is my order?

You can check the status of your order in the My Account section and you will receive updates via email. Once your order has been shipped, you will receive an email containing the delivery details. You will be provided with a tracking link; for large items and orders a Pallet haulier will contact you to book your delivery for a convenient day.

How long does delivery take?

Our Standard Free delivery option is 2-7 working days to mainland Ireland. Some items have a longer lead time and this will be advised on product pages and confirmed during the checkout.

I am a Trade Customer, how do I register?

You can register for a Trade account via this page. All Trade customers receive between 10% - 15% discount across all items.

I have received a damaged Item

In the unfortunate event that you receive a damaged item, please fill out the contact form below, or send an image of the damage to photos@bestheating.ie as soon as possible, with your order number and product details, and a member of the team will be in touch.

How do I return an item?

We offer a 30 day returns policy from the date of delivery. To initiate a return please contact via the form below, or email us at customerservices@bestheating.ie You can organise your own carrier or we can provide a collection quote from one of our selected carriers. Please provide the below details in your correspondence:

• Order Number
• Product(s) to be returned
• Number of Parcels
• Collection address
• Contact phone number
• Confirm if quote is required or supply tracking details of own carrier

Whilst we endeavour to process the return and refund from receipt of the goods as quickly as possible, please allow up to 14 days for the money to show in your account. All refunds are processed to the original payment method used to place the order.

Full details of our returns policy can be found here.

Do you offer technical product support?

Yes, all our products are provided with installation guides, which you can find in the 'Guides' tab on the product details page. For any other queries, including obtaining instruction manuals in foreign languages, please contact our specially trained product team via our contact form below, or by email productsupport@bestheating.ie

How do I download a copy of my invoice?

Account holders can login to the My Account section to access and download invoices.

For customers without an existing BestHeating account, please upload your information (order ID, billing info, email address) to our order information page, where you’ll find a detailed overview of invoices, shipments or refunds related to your order(s).